ShippingGeneral InfoFor your convenience, Earthchild now supplies 2 different shipping options to choose from at your preference. Please see below information in order to select the option best suited to you: Registered Airmail - Post Office As our most cost-effective shipping option, Earthchild makes use of registered airmail at the South African Post Office. The Post Office offers a tracking service to ensure parcels arrive at their final destination safely and without any problems. Please note that all import duties and other additional tax charges such as VAT or GST are for the account of the customer, and the Post Office will require payment of these amounts prior to delivery. Earthchild is not responsible for payment of these additional charges and cannot provide any information specific to a particular country. We recommend that you contact your local Post Office for more details in this regard. The Post Office has an extensive international directory, but unfortunately there are certain countries that are not covered. If you would like to check if your country is on the shipping list, please see our shipping estimator at shopping cart stage. Express Courier - UPS Should you wish to receive your Earthchild goods within 7 days, Earthchild makes use of UPS as our dedicated courier partner. This service is more expensive than airmail, but offers shorter shipping times.Once your order is confirmed, goods will be shipped via the Express Saver option in order to ensure you receive the optimal delivery time at the best possible rate. As an additional service, a real time tracking system provides up to date information regarding the progress of your parcel from dispatch to final delivery. Rates and delivery times will vary based on the weight and destination of the shipment, and will be calculated prior to checkout. A shipping cost estimator is also available should you wish to approximate the shipping charges prior to checkout. Please note that all import duties and other tax charges such as VAT or GST are for the account of the customer, and UPS will require payment of these amounts prior to delivery. UPS will contact the customer in order to inform them of the value of these additional charges - Earthchild is not responsible for payment of these amounts and cannot provide any information specific to a particular country. We recommend that you contact your local UPS office in order to obtain more information in this regard, please visit www.ups.com for contact details. UPS offer one of the most comprehensive international delivery networks, but there are certain countries that unfortunately are not covered. If you would like to check if your countries is on the shipping list, please see our shipping guide or you will be advised at the checkout stage. The number next to each country is the zone number eg. United Kingdom is Zone 3. Cost of ShippingDepending on which zone your country falls under and the weight of the parcel, shipping costs will vary and will be charged to your credit card at the time of purchase. Please see our shipping estimator at shopping cart stage to determine the shipping charges prior to purchase. Please see below examples of delivery costs: Registered Airmail - Post Office: eg. 0.09kg parcel delivered to United Kingdom = R120.00 eg. 0.5kg parcel delivered to United Kingdom = R120.00 eg. 1kg parcel delivered to United Kingdom = R240.00 (please note: minimum charge is started at 0.5kg) Express Courier - UPS eg. 0.09kg parcel delivered to United Kingdom = R521.00 eg. 0.5kg parcel delivered to United Kingdom = R521.00 eg. 1kg parcel delivered to United Kingdom = R727.00 (please note: minimum charge is started at 0.5kg) Delivery TimesRegistered Airmail - Post Office Although the Post Office is the most cost-effective method of delivery, it is not an Express servicve and therefore transit times may take an average of 14 days to reach their final destination from time of order (please note, this does vary depending on where you are situated, for more specific, for more specific delivery times please visit www.postoffice.com). Also please note: If an order is made on a Friday, or during the weekend, it will only be processed on the following Monday. Express Courier - UPS We want you to receive your goods as soon as possible, and we try to ensure that all deliveries run smoothly and efficiently. Depending on where you are situated, delivery times will vary but as a guide, most major destinations will be delivered within 7 working days from the time of order. Earthchild is not liable for loss occasioned by delay in delivery. Also please note: If an order is made on a Friday, or during the weekend, it will only be processed on the following Monday. Sending products to third partiesIf you have registered with us, you have the option of sending your purchases as a gift to an address other than the primary address provided upon registering. This feature is available in your account. Up to 5 different addresses can be added to your online address book. Please note that all purchases will be billed to the primary address. Parcel SafetyRegistered Airmail - Post Office We at Earthchild want to ensure the safe delivery of all your purchases. The Post Office offers a parcel tracking service so that you can monitor your purchased goods from sending through to final delivery. Shipment tracking information may not be immediately available right after the goods are shipped, please allow 12-24 hours after the dispatch before using the shipment tracking numbers. Express Courier - UPS We at Earthchild want to ensure the safe delivery of all your purchases. UPS offers real-time tracking, so that we can keep a watchful eye on your purchased goods from sending right through to final delivery. You can choose wether you would like to be notified via email when your parcel has left and when it has arrived to your door. In order to ensure the parcel is delivered to the correct party, please ensure that proof of identity is provided to the UPS agent if requested.
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